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Introduction This policy outlines the contact methods and response terms for technical support provided by ALVORIT LTD (hereinafter referred to as the "Company"). Our objective is to provide our customers with prompt and efficient support for inquiries, issues, or requests related to our services.
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Contact Methods 2.1 Email Users can contact the Company's technical support via email at contact@alvorit.uk. All requests will be logged and processed in the order they are received.
2.2 Phone and WhatsApp Technical support is also available via phone at +4031 080 7654 and via WhatsApp at +40701126558. Phone and WhatsApp requests will be handled in the same manner as those via email.
2.3 Client Account Ticket Users can open a support ticket in their client account on our website. This method provides efficient tracking of request progress and enables direct communication with our support team.
2.4 Contact Form On our website, users can fill out a contact form to submit support requests. These requests are processed similarly to those received via email or ticket.
2.5 Social Media and Mail The Company can be contacted through private messages on social media where we have accounts or pages. Additionally, requests can be sent via mail to our address in Covent Garden.
- Response Terms 3.1 Email Emails received will be addressed within 24 business hours of receipt. For complex requests or those requiring further investigation, the response time may be longer, but users will be duly informed.
3.2 Phone and WhatsApp Requests received via phone and WhatsApp will be addressed within 12 hours of receipt. If an immediate solution cannot be provided, users will be informed of the timeline for issue resolution.
3.3 Ticket and Contact Form Requests opened through a support ticket or contact form will be addressed within 24 business hours of opening. Users will receive periodic updates regarding the status of their request.
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Exceptions and Limitations Force majeure situations or unexpected delays may affect response terms, but the Company will make every effort to minimize the impact on customers. Certain requests or issues may require more time for resolution and will be handled accordingly, with clear communication to users.
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Contact For any further questions or requests regarding our technical support policy, customers can contact the Company at:
Address: 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ Email: contact@alvorit.uk
This Technical Support Policy represents our commitment to providing our customers with quality and timely support. We thank you for your trust and cooperation in adhering to these procedures.
