Knowledgebase

1. Introduction This Security Policy outlines the security measures and standards implemented by ALVORIT LTD (hereinafter referred to as the "Company") to protect the data and services offered to our customers. Using our services implies acceptance and compliance with this policy.

2. Objective The objective of the security policy is to:

Protect customer data against unauthorized access, loss, or theft. Ensure a safe and secure operating environment for all services provided. Promote good security practices among our customers.

3. Implemented Security Measures 3.1 Use of Immunify Antivirus and Antimalware Protection: The Company uses Immunify to detect and eliminate malware and virus threats. Real-time Monitoring: Immunify continuously monitors servers for suspicious activities and unusual behaviours. Alert System: Users are notified in the event of potential threats being detected. 3.2 Two-Factor Authentication (2FA) Customer Obligation: Customers are required to activate two-factor authentication (2FA) for access to their hosting and email accounts. Recommendation for Websites: It is recommended to activate 2FA for customers’ site administration panels for an additional layer of security. Supported Tools: The Company supports various 2FA applications, including Google Authenticator and Authy.

4. Customer Responsibilities Maintaining 2FA: Customers must keep 2FA active on their accounts and ensure their authentication devices are secure. Regular Password Updates: Customers are encouraged to update passwords regularly and use strong passwords. Keeping Contact Information Updated: Customers must keep their contact information updated to be notified in case of security incidents. Configuring Backups: Customers are responsible for configuring and maintaining backups of their own sites and databases.

5. Security Breach Procedures Incident Reporting: Any security incident or suspicious activity must be reported to the Company immediately. Investigation and Remediation: The Company will investigate all reported incidents and take necessary measures to resolve them. Customer Notification: In the event of a security breach affecting customer data, customers will be notified as soon as possible.

6. Education and Awareness Staff Training: The Company’s staff are periodically trained on security practices and internal policies. Customer Resources: The Company provides customers with resources and recommendations to improve the security of their own sites and accounts.

7. Security Policy Updates The Company reserves the right to update this policy to reflect changes in technology and regulations, as well as to enhance security measures. Changes will be published on the Company’s website and will become effective on the date of publication. Continued use of the services after the publication of changes constitutes acceptance of the new policy.

8. Contact For any questions or concerns regarding security, customers can contact the Company at:

Address: 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ Email: contact@alvorit.uk