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Introduction This policy outlines the procedures and responsibilities regarding data backup and recovery for the services provided by ALVORIT LTD (hereinafter referred to as the "Company"). The purpose of this policy is to ensure the protection and availability of our users' data.
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Objective The objective of the data backup and recovery policy is to:
Minimize data loss and the impact on operations in the event of a system failure or incident. Ensure rapid and complete data recovery when necessary.
- Backup Frequency The Company conducts periodic backups as follows:
Daily Backup: A complete backup of all user data is performed daily. Weekly Backup: An additional full backup is performed weekly and stored in a separate location.
- Types of Backup Full Backup: Includes all data stored on the Company's servers and is performed daily and weekly. Incremental Backup: Includes only the data modified since the last full backup and is performed hourly.
- Backup Storage Primary Location: Backups are stored on secure servers in the Company's primary data center. Secondary Location: Additional copies of weekly backups are stored in a secondary location to ensure redundancy and protection against disasters.
- Backup Protection Encryption: All backups are encrypted to protect the confidentiality and integrity of the data. Access Control: Access to backups is limited to authorized personnel and is monitored.
- Data Recovery Recovery Requests: Users can request data recovery by contacting the Company's technical support team. Response Time: The Company will respond to data recovery requests within 24 business hours. Prioritization: Recovery requests will be handled in the order received and based on the severity of the incident.
- User Responsibilities Own Backups: Users are encouraged to perform their own backups for critical data, in addition to those performed by the Company. Issue Notification: Users must promptly notify the Company of any issues or incidents that may affect the integrity or availability of their data.
- Backup Testing Periodic Verification: Backups are periodically verified to ensure data integrity and completeness. Recovery Testing: The Company conducts data recovery tests at regular intervals to ensure that recovery procedures are effective and functional.
- Limitations and Disclaimer Limited Guarantees: While the Company makes every effort to ensure reliable and recoverable backups, it cannot guarantee the complete recovery of all data in all circumstances. Disclaimer: The Company is not liable for data loss caused by user errors, third-party software, or force majeure events.
- Contact For any questions or requests regarding data backup and recovery, users can contact the Company at:
Address: 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ Email: contact@alvorit.uk
