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Introduction This policy outlines the terms and procedures for the cancellation of services and the refund of payments made to ALVORIT LTD (hereinafter referred to as the "Company"). By using our services, you agree to the terms of this policy.
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Refund Conditions 2.1 Hosting Services Refund Period: Refunds for hosting services are available within 15 days of the service purchase. Refund Method: Refunds will be made using the payment method used for the initial purchase (Stripe or Bank Transfer). Refund Processing: The refund will be processed within 24 hours of receiving the refund request. 2.2 Web Domains Non-refundable: Web domains registered through the Company (registered with eNom) are not eligible for refunds. Reason: Once the domain is registered, the payment is transferred to the eNom registrar, and the Company has no control over your web domain.
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Cancellation and Refund Procedure 3.1 Cancellation Request Method: Customers must send a cancellation request via email to [insert support email address]. Required Information: The request must include the customer's full name, email address used for the purchase, order number, and details of the service for which the refund is requested. 3.2 Request Processing Request Confirmation: The Company will confirm receipt of the cancellation and refund request within 24 business hours. Eligibility Validation: The Company will verify the eligibility of the request in accordance with the terms of this policy.
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Additional Terms and Conditions Fees: Any processing fees associated with the refund will be borne by the customer. Grace Period: Customers must adhere to the 15-day grace period to be eligible for a refund.
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Exceptions and Limitations Additional Services: Additional services purchased along with hosting services or web domains may be subject to different refund terms and conditions. Force Majeure: The Company is not responsible for delays or the inability to process refunds due to force majeure events.
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Contact For further questions or clarifications regarding the cancellation and refund policy, customers can contact the Company at:
Address: 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ Email: contact@alvorit.uk
