Introduction:
Alvorit Limited, registered under number 12841522 at 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ, has designed this policy to inform visitors and customers about the data collected, how it is managed, used, and securely disposed of. Additionally, this policy explains how we protect your personal data. Protecting personal data is crucial as it safeguards information that criminals could use to compromise your identity, income, reputation, and business. We will not disclose your data to any business partner without your prior written consent.
Information We Collect:
We will initially collect information about you from social networks such as Facebook, Instagram, TikTok, X (formerly Twitter), Odnoklassniky, Vkontakte, forums like Quora and Reddit, Telegram channels, WhatsApp groups, Government websites with public information such as Companies House, search results and recommendations from Google, Bing, and Yandex, the active Google console on alvorit.uk, contact forms, newsletter subscriptions, post comments, and site registrations.
We will collect your IP address, site activity including the number of visits, pages accessed, and scroll position, services you have shown interest in, orders placed, logins made, and the number of hours spent in your client account. Outside the site, we will collect your name, email address, phone number, and information about preferences and income for sales and marketing strategies, keeping this information in our records for 30 days if we fail to convert a potential client into an actual client. From the contact form, we will collect your name, email address, message, and information about the time of the request, keeping the information about the discussion in our records for 30 days. If there is suspicion of illegality, we will retain the discussion data indefinitely, notifying the authorities and awaiting their instructions for deletion. From the registration form, we will collect your name, email address, phone number, company name, address, currency, purchased domain name, card details, and banking information for payment. This information will be communicated to the domain registrar eNom and our hosting provider Ducadu. You will also be subject to Ducadu's policies found here https://ducadu.com/en/terms-and-conditions and Legal Archive - Enom Web Site Web Site.
Information about the purchased service, domain, company details, email, and your name will be communicated to eNom and Ducadu, so the management of your data by them will be found in their policies.
Subscription to the newsletter will only be done if you check the option during account creation, and we will only collect your email address and phone number for these notifications.
How We Use the Collected Information:
We process data indefinitely based on your given consent, adhering to ICO and GDPR Europe obligations, as we provide services in Northern and Western Europe, including exclusively the UK, focusing on France and Spain for our expansion. The purposes of using the collected data are to provide quality services, continuously improve the company's marketing and sales system. We will use your email address and phone number for mandatory verifications and optionally for sending promotional emails, deleting upon request via email at contact@alvorit.uk the phone number and email address from our promotional campaign lists.
We will not retain your card information, as it will be communicated directly to the payment processor Stripe via API and will be hidden from us. We will retain information about your bank account to record invoices in our accounting. For account management, we will use your name, email address, phone number, company address, web domain, and purchased service, sharing this information with resource providers Ducadu and eNom. We will also use the collected information for invoices, keeping them in accounting for approximately six years, as required by British law at the time of writing this policy.
Data Storage and Security:
We will store your data in a specially encrypted folder on a discrete source inaccessible to unauthorized public access, on the alvorit.uk site, which has a secure admin panel with two-factor authentication and is encrypted with the latest version of Ioncube. The data disclosed to Ducadu, Enom, and Stripe will be limited to name, company, phone, address, purchased service, and payment confirmation, managed according to their stated policies.
User Rights:
You have the right to request the deletion of data from our systems, with the only exception being invoices that we are legally required to keep in accounting for up to six years from issuance. Our partners will also delete data from their systems upon our request, and you have the right to impose how we use your data through mutually agreed restrictions communicated exclusively via email at contact@alvorit.uk.
Changes to the Privacy Policy:
We will modify this policy, always informing you 30 days in advance of this action via email and optionally contacting you by phone. We will seek your consent and acceptance for the new changes, not subjecting you to abusive changes for a period of 365 days. We may terminate any service provision and close the account if we do not receive acceptance regarding the new policies for the continuation of Alvorit Limited's changes and evolution.
Contact:
You can contact us 24/7 at contact@alvorit.uk for consultation regarding these policies, and we will respond within 24 hours to any email. Also, by phone at +40310807654, for situations where we do not respond instantly, we will return your call within 24 hours.
Complaints:
You can report any abuse to ICO Report a breach | ICO and GDPR Europe at Our Members | European Data Protection Board (europa.eu). We ask that you contact us at contact@alvorit.uk, and we promise to actively address your issue.
