Alvorit Limited, registered under number 12841522 and located at 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ, has written these policies to ensure the safety of the website alvorit.uk, the proper functioning of services, staff, the company, users, and customers. By using this site and its services, you agree to these terms and conditions.
Definitions
- Alvorit: Refers to the company providing the service.
- Ducadu: Refers to our provider from whom we purchase resources that we resell.
- eNom: Refers to our web domain provider.
- User and Customer: Refers to all visitors who create an account.
- Newsletter Subscriber: Refers to individuals who have opted in to receive promotional emails and calls.
- Hosting: Refers to the service through which we keep your website online.
- Resources: Refers to the number of GB RAM, GB storage space, CPU cores (1 core is 1 GHz), and bandwidth provided.
- Hosted Domain: Refers to the number of domains you are allowed to host on the hosting account.
- Web Domain: Refers to your website's name on the internet.
Service Description
The services offered include only web hosting and web domains, for which free transfers from other providers are available. We offer email support within 24 hours and rarely respond by phone due to limited staff, but we will return a call within 12 hours to ensure issue resolution. The services include a significant number of benefits that will be detailed in the description and will be constantly updated, but we will not remove benefits from an already purchased and paid-for service. The services and resources are entirely limited to the value of the payment made. Therefore, if you have paid for a £5.99 service that offers 10 GB of space, you will not receive 11 GB without purchasing a higher service, and the validity of a service is 30 days for a minimum one-month payment and 365 days for a yearly payment. Validity begins from the moment of activation until expiry. No exceptions will be made, so we ask you not to make requests or proposals.
User Registration and Account
Registered users can place orders, register and manage web domains, have a cPanel or CWP account (depending on the package), manage and order services, and view and pay invoices. To register a service, you must place an order or access the registration page. After completing the details, your account is registered. Note that we clean the accounts every six months, so if you have not paid any invoices in the last three months of this period, your account will be included in the list for deletion.
User Obligations and Responsibilities
Users are obliged to pay their invoices by the due date, respect the limits of the purchased resources, not use email addresses for spam, not use scripts or code lines infected with viruses/malware/backdoors that could endanger the account and server. Any content that includes, promotes, or refers to prostitution, drug trafficking, child pornography, substance abuse, or human trafficking will result in temporary or permanent suspension of services and the account, contacting the relevant authorities. Vulgar language, vulgar images, and sexual content are also prohibited and may lead to temporary service suspension if constant checks find immorality.
Renewal and Cancellation
Initially, services will be manually renewed within the terms set by orders and invoice payments. They will be automated upon your request via email by attaching a credit/debit card to your account. Services will be cancelled when you stop paying invoices or request this in writing via email at contact@alvorit.uk, refunding the remaining amounts paid for the unused service period. These refunds exclude web domains as they are yours and can be moved to any provider during ownership. No cancellation fees will be charged for services.
Intellectual Property Rights
All users are obliged to respect the intellectual property laws of the CMS used for their website, the images, and the photo/video content hosted with us. If DMCA or a regulated authority imposes the deletion of your account for violating the copyright of registered material, we will suspend your account and notify you of this action. Therefore, we ask that you hold the usage rights for all content available on your website.
Limitation of Liability
We are not responsible for issues arising from your web application if you have used a vulnerable or hacked script (we may even prohibit the use of services for this), if the PHP version you use is deprecated, and we stop providing it. We will notify you 30 days before removing it from the server. If your website is incompatible with the new PHP versions, we are not responsible for problems caused by not updating your site's compatibility with new PHP and MySQL versions. We are not responsible for issues caused by exceeding storage space, RAM, or CPU cores. You are responsible for the size and system requirements of your web application, so if certain functions require additional resources, we will not be responsible for problems caused by the limited volume of purchased resources. Therefore, we ask you to purchase a resource package adapted to your website.
Dispute Resolution
We will resolve any issue within 24 hours of the request and promptly communicate legal issues after receiving information from the authorities via the email declared in your account. Requests for account reactivation will be responded to within 24 hours with a refusal notice in any situation. You can take your web domain and site upon request, but the data (including site files, database, and emails) will be provided without checks to the authorities, blocking access to them for a limited period until resolution.
Force Majeure
In case of physical server malfunctions, the maximum problem resolution time will be 12 hours. Any delay beyond this time frame will result in monetary compensation based on your business losses.
Contract Termination
Each client has the right to have their data deleted from the system within 30 days by notifying us in writing via email at contact@alvorit.uk, except where the hosting account has been involved in a crime. We will keep invoices containing your personal data in accounting for six years as required by British law. Upon contract termination, we will provide your entire hosting account, including emails, website files, and databases, within 5 days of the request (data valid for 15 days from account deletion) via a private download link.
Modification of Terms and Conditions
We will notify you 30 days before modifying the terms and conditions via email, giving you the right to negotiate and express disagreement with certain details. Through a normative act, we will subject you to personalized and fully negotiated policies before implementation. If we do not receive a response from you before the notified update, we will assume you have agreed and will subject you to the changes.
